Refund policy

Return and Refund Policy

At AMIUZ, we want you to feel confident about your purchase. If something is not right, please contact us and we will do our best to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please contact us before sending any item back. Items returned without prior approval may not be accepted.

How to Request a Return

To request a return, please contact us at [service@amiuz.net] with your order number and the reason for your return.

If your return is approved, we will provide return instructions. Please do not send your item back before receiving return instructions from us.

Return Shipping

Return shipping costs may vary depending on the product, return reason, and shipping location.

If the return is due to a defective, damaged, or incorrect item, please contact us with clear photos so we can review the issue and provide a suitable solution.

If the return is due to a change of mind, wrong item ordered, or other customer preference, the customer may be responsible for return shipping costs.

Damaged or Defective Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label. We will review the issue and help resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, installed, washed, altered, or damaged after delivery
Items not in their original packaging
Items returned without prior approval
Gift cards or final sale items, if applicable

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [service@amiuz.net].

If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has shipped, it may no longer be canceled and may need to be handled as a return.

Contact Us

For any return or refund questions, please contact us at:

[service@amiuz.net]