Refund policy
Return and Refund Policy
At AMIUZ, we want you to be fully satisfied with your purchase.
Return Window
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Start a Return
To request a return, please contact us at service@amiuz.net with your order number and the reason for return. We will provide instructions on how to proceed.
Return Shipping
- For items shipped from our U.S. warehouse, return shipping costs are the customer's responsibility unless the item arrived defective or damaged.
- For larger items shipped from our overseas fulfillment center, due to the high cost of international return shipping, we may offer a partial refund, replacement, or store credit instead of requiring the item to be returned. Our support team will advise on the best solution for your specific situation.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label, as described in our Shipping Policy. We will arrange a replacement, refund, or repair as appropriate.
Non-Returnable Items
Items that are used, missing original packaging, or damaged due to customer misuse are not eligible for return.
Contact Us
For any questions about returns or refunds, please contact us at service@amiuz.net.